Privacy Policy

Placeholder for the legal entity that operates VEZL and acts as the data controller, its registered address and company number, and the contact point for privacy questions. Until then, write to hello@helphelphelp.app.

Placeholder. The finished policy should list, category by category:

Information you give us

• Account details — name, email address, phone number, password.
• The Trusted Friends you add, and the groups you organise them into.
• Anything you send us through the contact form or by email, including support requests.

Information created by using the app

• Alerts you raise or respond to, and the time and outcome recorded against them.
• Location, in the circumstances described below.
• Device and diagnostic information — device model, operating system version, app version, crash reports.

Information from others

• The App Store or Google Play tells us that a subscription is active. Card details never reach VEZL.

Placeholder, and the section a store reviewer will read most closely.

Location is used when:

• you raise an alert, so the people you chose can find you;
• you are volunteering as a Nearby Helper, so the app can tell whether an alert near you is one you could reach;
• you deliberately share your location with someone for a period.

Location permission is requested in the app and can be withdrawn at any time in your device settings. Placeholder text for precision, retention and how long a shared location stays visible goes here.

Placeholder. Purposes to cover:

• Delivering alerts to your Trusted Friends and Nearby Helpers.
• Running check-ins and the safety features you have turned on.
• Creating and administering your account and subscription.
• Answering support requests.
• Keeping the Service secure, and investigating misuse such as false alerts.
• Understanding how features are used, so the app can be improved.

VEZL does not sell your personal information, and does not use your location for advertising.

Placeholder. Your information is shared:

• With the people you choose. Raising an alert shares your name, alert and location with your Trusted Friends and, if enabled, with Helpers nearby.
• With service providers who run parts of the Service on our behalf — hosting, push notifications, email delivery, crash reporting — under contract and only for those purposes.
• Where the law requires it, or to protect someone from serious harm.

Placeholder for the UK GDPR / EU GDPR bases: performance of the contract for account and alert features, consent for location and push notifications, legitimate interests for security and product improvement, and legal obligation where we must keep records. To be completed with counsel.

Placeholder. Each category needs its own period in the finished document. As a working outline:

• Account details — for as long as your account is open.
• Alert history and location attached to it — a limited period after the alert closes.
• Diagnostic and crash data — a short rolling window, then deleted.
• Billing and tax records — the period required by law, even after an account closes.

What survives account deletion, and for how long, is set out on Delete your account.

Placeholder. Cover encryption in transit and at rest, access controls within the team, and the fact that no system is completely secure. Also note how a breach would be reported and within what time.

Placeholder. Depending on where you live you may have the right to access, correct, delete, export, restrict or object to the use of your personal information, and to withdraw consent you have given.

To use any of these rights, write to hello@helphelphelp.app. Deleting your account is self-service — see Delete your account.

You also have the right to complain to your data protection regulator. Placeholder for the named authority.

Placeholder. State the minimum age for an account, how a family account for a younger person works, and how a parent or guardian can review or delete that person’s information. This must match the age rating declared on both app stores.

Placeholder. Name the countries your data may be processed in and the safeguards used when it leaves your own — standard contractual clauses, adequacy decisions, and so on.

Placeholder. This marketing site is largely static. List anything that stores data in your browser, including the service worker that caches pages so the site keeps working offline, and any analytics if they are ever added.

Placeholder. We may update this policy. The date at the top shows when it last changed, and material changes will be notified in the app before they take effect.

Privacy questions go to hello@helphelphelp.app, or through the contact form. Placeholder for the postal address and, if one is appointed, the data protection officer.